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He’s the only guy who gets excited about a clogged drain… because it means he gets to save the day again.

Josh shows up ready to work, learns faster than most people can explain the job, and somehow still finds time to ask if it’s lunch yet.

Family is what drives us to work hard, show up, and take pride in doing things the right way. Our customers aren’t just jobs, they’re part of the same community we’re proud to be in. When you’ve got a strong family behind you, it shows in your work—and that’s why we care as much as we do.
Russell is our owner and operator with hands-on experience in plumbing, heating, and gas work. He’s actively involved in the day-to-day work, ensuring every job is completed with skill, care, and attention to detail.
Focused on building a reputable, long-term local business, Russell is known for quality workmanship and clear, honest communication with customers. He takes pride in making sure every customer feels informed, respected, and confident in the work being done.
We’re a family-run team. We grew up believing you show up, work hard, treat people right, and stand behind what you do. That’s carried through into every job we take on.
Being part of this community matters to us because it’s home. These aren’t just customers—they’re neighbors, friends, and people we see every day. So when we say we’ll do something, we mean it, and we make sure it’s done right. That’s the difference with us: we don’t cut corners, because our name—and our family—is behind everything we do.
Josh is a skilled technician with experience in plumbing and heating systems who is reliable, detail-oriented, and committed to quality work. Stronger than he looks and wise beyond his years, he brings a strong work ethic to every job and consistently goes above and beyond on site.
As the boss likes to say, he’s our “young stallion”—don’t worry, we haven’t tried entering him in any races, but the work ethic definitely checks! Josh is hardworking, funny, charming, and loyal, with a constantly positive attitude (unless it’s lunchtime). He learns incredibly fast and has a natural ability with the technical side of plumbing, from troubleshooting high-efficiency heating systems to navigating electronic controls. He’s the kind of guy who would carry a cast iron tub on his back if asked.
Since starting as an apprentice in January 2024, Josh has become a major part of who we are as a company. Watching his growth has been something special, and he’s played a big role in our success so far. We’re proud to have him on the team, and there’s no doubt he’ll continue to be a key part of our future.

At the heart of Well Connected PHG is a commitment that goes far beyond the job site. We take pride in delivering reliable, high-quality workmanship to every home we enter, but just as importantly, we believe in giving back to the community that has supported us. Through our charity initiative, Agents of Honor, we provide essential plumbing, heating, and gas services at no cost to veterans and elderly members of our community who need a helping hand. This mission is deeply personal to Russell and his family, reflecting a lifelong belief in service, gratitude, and respect for those who have given so much. Every repair, installation, and call is guided by integrity, care, and the desire to make a meaningful difference—both in homes and in lives.
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